If you need assistance with your Visa® prepaid card, use the images below to find the one that matches your card. If you don't see your card pictured below, please call the phone number or visit the Web site listed on the back of your card.
Have you recently received a TXU Energy Cash Back Loyalty Reward prepaid Visa® card? Click here for answers to frequently asked questions, including:
- How to check the amount on your card
- How to use your card to pay your TXU Energy bill
- When to expect to receive your card
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Cash Back Loyalty Reward CardTo check your balance click here or call 1-888-507-7333. Received by eligible customers enrolled on a cash back plan that were in good standing as of the payout date who have remained a TXU Energy customer continuously from date of enrollment on an eligible plan. Mailed in 2011 and 2012. Your card is already activated and ready to use. No PIN is required. At checkout, always select credit. Am I signing up for anything by using the card? No. You chose a TXU Energy electricity plan that automatically pays you cash back at the end of the year. There's no obligation, and you're not signing up for anything by using your card. This is a Visa® Prepaid Card. This isn't a credit card. For more information click here.
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Welcome Bonus / Renewal Bonus / NuRide Bonus / Other BonusReceived by eligible customers as a bonus from TXU Energy. Mailed in 2011 and 2012. Your card is already activated and ready to use. No PIN is required. At checkout, always select credit. Am I signing up for anything by using the card? No. You received this card as a bonus from TXU Energy. There's no obligation, and you're not signing up for anything by using your card. This is a Visa® Prepaid Card. This isn't a credit card. To check your balance click here or call 1-877-657-0594. For more information click here.
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Welcome Bonus / Renewal Bonus / NuRide Bonus / Other BonusReceived by eligible customers as a bonus from TXU Energy. Mailed in 2010 and 2011. Your card is already activated and ready to use. No PIN is required. At checkout, always select credit. Am I signing up for anything by using the card? No. You received this card as a bonus from TXU Energy. There's no obligation, and you're not signing up for anything by using your card. This is a Visa® Prepaid Card. This isn't a credit card. To check your balance click here or call 1-877-657-0594. For more information click here.
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Expired Cash Back Loyalty Reward CardReceived by eligible customers in 2010. These cards are expired and no longer work. For more information call 1-800-242-9113.
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