Customer Care
Click here to view Frequently Asked Questions. You can browse through categories or do a keyword search to help you find exactly what you’re looking for.

Customer Care
Learn about common causes for high bills and solutions to help you control your energy usage and lower your bill.

Customer Care
Find answers to your tough questions about our business and industry, plus tips on conserving energy and saving money from the people who work at TXU Energy. Topics include:

  • Average Monthly Billing
  • What's a TDU
  • Understanding My Bill
  • All About Payment Arrangements
  • Meter Problems
  • Fraud and Identity Theft
  • Plus more!

Customer Care
Get answers, offer advice, or check out what other people in your community are saying about TXU Energy.

Customer Care
Take the ups and downs out of your electricity bill, and you’ll pay a more predictable amount each month. Plus find out how you may be able to lower your next bill with Average Monthly Billing.