TXU Energy Customer Bill of Rights^SM

Another reason millions of Texans can trust TXU Energy as their electric provider. We put our promises in writing with our one-of-a-kind Customer Bill of Rights. 
  
As a TXU Energy residential customer you have a right to:

1. 1. A fair price from a company you can depend on
2. 2. Responsive, knowledgeable customer care agents
3. 3. Clear, straightforward terms of service with billing you can understand and trust
4. 4. An electricity provider that directly accepts your power outage calls 24 hours a day, 7 days a week
5. 5. Guaranteed Satisfaction: Review your first bill, then decide to stay or switch back for free
6. 6. A choice of free, convenient billing and payment options
7. 7. A choice of service plans to meet your individual needs
8. 8. Products and services that help you conserve electricity, save money and protect the environment
9. 9. A caring commitment to your community that is reflected in our support and involvement
10. 10. Customer appreciation with rewards for your loyalty