Give us a call and meet "Ivy", our 24/7 virtual assistant. You can quickly and easily get the information you need.

Residential


Customer Service

1-800-818-6132

DFW Area: 972-791-2888
New Customer Sales

1-855-750-0899

Live agents 24/7 See residential plan options

Business / Commercial


Customer Service

1-888-399-5501

Mon-Fri 7am-7pm
New Customer Sales

1-855-881-0489

Mon-Fri 7am-7pm, Sat 8am-5pm See business plan options

Other Services


Property Management & Apartment Services

1-800-316-2135

Mon-Fri 8 am-5pm - Email: aptservices@txu.com
Construction & Builder Services

1-800-711-9112

Mon-Fri 8 am-5:30pm - Email: constructionservices@txu.com
You can also visit our Help Center for more information or reach us through email for your home or business.

Executive Feedback
Compliments, comments or complaints? Email your feedback or mail them to TXU Energy Executive Feedback, PO Box 65764, Dallas, TX 75262-0764.