TXU Energy Customer Bill of Rights^SM

There are many reasons why more Texans choose TXU Energy than any other Texas electricity provider. We put our promises in writing with our one-of-a-kind Customer Bill of Rights.

As a TXU Energy residential customer you have a right to:

• A fair price from a company you can depend on. 
  

• Clear, straightforward terms of service with billing you can understand and trust.
  

• Responsive, knowledgeable customer care agents available 24 hours a day, 7 days a week.
  

• Guaranteed Satisfaction: review your first bill, then decide to stay or switch back for free.
  

• A choice of free, convenient billing and payment options.
  

• A choice of service plans to meet your individual needs.
  

• Products and services that help you conserve electricity, save money and protect the environment.
  

• A caring commitment to your community that is reflected in our support and involvement.
  

• Customer appreciation with rewards for your loyalty.