Why TXU Energy

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Texas Electricity Provider & More

As the #1 choice in Texas for electricity service, TXU Energy has a long-standing history of doing the right things for our customers right when they need it. It starts with the basics — providing electricity plans with easy-to-understand terms and straightforward pricing you can count on. But our responsibility doesn't end there and neither does our commitment to our customers.

We've assembled some of the things we're most proud of because you should know what your electricity provider stands for. We're pretty sure you'll see the TXU Energy difference and why more families choose us over any other electric company in Texas. In fact, satisfied customers who switched to TXU Energy report an average annual savings of over $350.¹

TXU Energy. The Right Things. Right Now.^SM

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  Straightforward Pricing

  We believe an informed customer is a customer for life. So whether you're already a customer or thinking about becoming one, we want to make sure you're fully informed to make decisions that are right for you.

  Your plan options. Compare our plans with those offered by other Texas electricity providers, learn more about plans with renewable sources, and understand the regulatory documents you get when you sign up for service.

  Other fees and charges. Learn about the fees, deposits and other charges you might encounter when comparing electricity plans.

  Extra services you get with your TXU Energy plan. Learn about the TXU Energy customer care difference, payment options and assistance, waivers and more.

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  Innovative Products and Tools

  In addition to great Texas electricity plans, we also have innovative solutions that are designed to save you time and money. As a TXU Energy customer, you'll have access to many benefits like:

  • TXU Energy MyEnergy Dashboard^SM. This online tool helps you examine how and when you use electricity at home so you can reduce your energy consumption and, ultimately, your electric bill. It’s available for free to all TXU Energy customers.
  • Brighten^SM Personal Energy Advisor. This energy savings solution from TXU Energy is a simple questionnaire that only takes a few minutes and uses information you offer about your home's electricity usage to create a personalized checklist of tools, tips, projects and online videos to help you make your home more energy efficient.
  • Energy Thieves Calculator. This easy-to-use calculator helps you figure out which home appliances might be “stealing” energy from you, even when they’re turned off.
  • Brighten^SM iThermostat. Monitor and manage your home's temperature via the Internet with this fully Web-enabled programmable thermostat – low monthly charge may apply.
  • Green Button. We joined this initiative to provide our customers with standardized data to help them better understand their energy usage. By adopting the Green Button, the company extends its commitment to innovation and helping customers use less energy and save money on their electricity bills.
  • Brighten^SM Online Energy Store. We're dedicated to helping you save energy, lower electric prices, and do something good for the environment. So come inside and see how we've put everything you need in one convenient store.
  • TXU Energy MyAccount. We offer easy access to 24/7 online account management so you can quickly make changes to your electricity plan, monitor usage and more.
  • TXU Energy AutoPay. Take the hassle out of paying your electricity bill every month with automatic payments.

  Now you can use all of the MyAccount features of our mobile site (m.txu.com) on your iPhone® or iPad® with the new TXU Energy app.

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  TXU Energy Customer Bill of Rights^SM

  Our goal is to make sure every experience you have with TXU Energy is a positive one. And we back it up in writing with the TXU Energy Customer Bill of Rights^SM. These rights frame our beliefs and commitment to our customers, which include:

  Clear, straightforward terms of service with billing you can understand and trust.

  Responsive, knowledgeable Customer Care Consultants available 24 hours a day, 7 days a week.

  Customer appreciation with rewards for your loyalty.

  Guaranteed satisfaction or switch back to your old Texas energy provider for free.

  These are just some of the many reasons why millions of Texans trust TXU Energy for the electricity that powers their homes and businesses.

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  Part of Your Community

  We have a long history of meeting the electricity needs of Texas. We invest in our communities because we work and live here too!

  Helping those in need. TXU Energy Aid^SM, our electricity bill payment assistance program, helps more customers in need than any other provider in Texas. And we're contributing $5 million a year through 2012.

  Giving back to the community. As the industry leader, TXU Energy and our employees donate more than a million dollars to charitable organizations like United Way, Meals on Wheels and American Red Cross each year.

  Supporting supplier diversity. TXU Energy spends millions each year on goods and services provided by certified minority- and women-owned business enterprises.

  Growing trees for our communities. The TXU Energy Urban Tree Farm, the largest non-profit urban tree farm, greens the parks and streets in local communities.

• ¹Based on September 2012 survey of customers who have been with TXU Energy for at least one year after switching and reported savings. Individual results will vary based on plan and usage.