Click here to watch a video to learn more about how TXU Energy Aid works with partner agencies across the state.


Energy Aid

Financial crisis can happen to anyone. That’s why TXU Energy continues to offer TXU Energy AidSM, a more than 30-year-old bill-payment assistance program.

Through 2015, more than 500,000 valued customers received nearly $95 million in bill-payment help through the program.

To access TXU Energy Aid, customers can call 2-1-1.

Customers who are medically certified as having significantly decreased abilities to regulate their body temperature because of severe burns received in military combat also can get bill-payment help through TXU Energy Aid. For information, call 800-242-9113 or email and include “veterans program” in the subject line.

Want to help? Check the contribution box on the front of your TXU Energy invoice or email   

Follow one TXU Energy Aid customer's journey.