Energy Aid

At TXU Energy, we believe in lending a helping hand. That’s why, more than 30 years ago, we created TXU Energy AidSM, what is now the largest bill-payment assistance program among electricity providers in the nation.

Through this important program, we work with local service organizations to help our customers in need. We’ve provided $84 million to assist more than 455,000 valued customers pay their electricity bills.

Making ends meet is a daily struggle for many Texans on low and fixed incomes. The need for air conditioning or heat increases during extreme weather conditions, and this results in higher electricity bills that some families simply can’t afford. TXU Energy AidSM was developed because people in our communities may choose to do without air conditioning or heat so they can pay for their other basic, but also essential, needs during unforeseen financial hardships. We don’t think anyone should ever have to make such a choice.

If you are a TXU Energy customer who is a military veteran certified by a medical doctor as having significantly decreased ability to regulate your body temperature because of severe burns received in combat, you are eligible for bill payment assistance through TXU Energy AidSM. To receive more information, please call TXU Energy at 1-800-242-9113 or send an email to and include “veterans program” in the subject line.
Using contributions from TXU Energy employees and our generous customers, selected social service agencies across Texas assist families right in the communities from which those contributions were made.

We’ve been happy with the success so far, but we aren’t stopping here. In addition to customer and employee donations, TXU Energy committed to contribute $5 million in 2014 to TXU Energy AidSM. You can help us reach more people in need by participating today.

There are two ways you can extend a helping hand:

  • Check the box on the front of your TXU Energy bill.

  • Email — be sure to include your name, address, daytime phone number, electricity account number and the amount you desire to give as a recurring monthly or a one-time donation in the email.

Help us touch the lives of those in need by contributing to TXU Energy AidSM today. Together, we have the power to change lives and lend a hand when it’s needed.