Give us a call and meet "Ivy", our 24/7 virtual assistant. You can quickly and easily get the information you need.

Residential

Customer Service
1-800-818-6132

DFW Area: 972-791-2888
Live agents 24/7
Report a power outage



New Customer Sales
1-855-750-0899

Live agents 24/7
See residential plan options

Business/Commercial

Customer Service
1-888-399-5501

Mon-Fri 7am–7pm



New Customer Sales
1-855-881-0489

Mon-Fri 7am–7pm, Sat 8am–5pm
See business plan options

Other Services

Property Management &
Apartment Services
1-800-316-2135

Mon-Fri 8am–5pm

Email: aptservices@txu.com



Construction &
Builder Services
1-800-711-9112

Mon-Fri 8am–5:30pm

Email: constructionservices@txu.com

You can also visit our Help Center for more information or reach us through email for your home or business.

Executive Feedback
Compliments, comments or complaints? Email your feedback or mail them to TXU Energy Executive Feedback, P.O. Box 650764, Dallas, TX 75262-0764.