Frequently Asked Questions
How do I sign up my business with
You can Request a Quote online or one of our dedicated sales representatives can help you become a
Will I be required to pay a deposit for my business to start service with
You may be required to pay a deposit.
One of our dedicated sales representatives can assist you with starting service and determining if a deposit is required for your business. Business agents can be reached at 888-399-5501 from 7 a.m. - 7 p.m., Monday - Friday.
When will I have to pay the deposit for my business?
If a deposit is required for new service, it must be paid within 16 days of the deposit bill issuing date. If the deposit is not paid, your electric service may be interrupted.
Do you have other deposit options available?
Yes, there are several non-cash deposit alternatives available for your business. These alternatives include:
- Irrevocable Letter of Credit from a financial institution (bank or credit union)
- Surety Bond from an insurance company
One of our dedicated sales representatives will be able to assist you with starting service and determining deposit options available to your business. Business representatives can be reached at 888-399-5501 from 7 a.m. - 7 p.m., Monday - Friday.
Can the deposit requirement be waived?
Yes, the deposit can be waived if you provide a Payment History Reference Letter verifying 12 months satisfactory payment history from your previous electric provider.
If I pay a deposit, when will it be refunded?
Deposits and any accrued interest will be refunded as a credit to the electric bill after twenty-four (24) consecutive months with no late payments.
When is the earliest I can begin electric service for my business at
Electricity at a new address (Move In)
Provided all requirements are met,
If electricity is needed sooner than two business days, additional fees from your local Transmission and Distribution Service Provider (TDSP) will apply. Our dedicated sales representatives are available to discuss new service options from 7 a.m. - 7 p.m., Monday - Friday at 888-399-5501.
Switch, Transferring service from another Retail Electric Provider (REP)
Your electric service should begin with
I have requested service with
New Service (Move In) and Move Out Request
One of our dedicated business representatives will be able to assist you with changing the date of your service request. Please note that date changes within two days of the requested date are not guaranteed and additional Transmission and Distribution Service Provider (TDSP) fees may be required.
Representatives can be reached at 888-399-5501 from 7 a.m. - 7 p.m., Monday - Friday.
Switch, Transferring service from another Retail Electric Provider (REP)
One of our dedicated business representatives will be able to assist you with changing the date of your service request. Please note that date changes within five business days of your regularly scheduled meter read date are not guaranteed and additional Transmission and Distribution Service Provider (TDSP) fees may be required.
Representatives can be reached at 888-399-5501 from 7 a.m. - 7 p.m., Monday - Friday.
I have requested service with
New Service (Move In) and Move Out Request
You can cancel your service request with
Our dedicated business representatives will be able to assist you with canceling your service request from 7 a.m. - 7 p.m., Monday - Friday at 888-399-5501. Please note that changes to service requests within two business days of the requested date are not guaranteed and additional Transmission and Distribution Service Provider (TDSP) fees may be required.
Switch, Transferring service from another Retail Electric Provider (REP)
You can cancel your service request with
Our dedicated business representatives will be able to assist you with canceling your service request from 7 a.m. - 7 p.m., Monday - Friday at
How do I stop my electric service with
Our dedicated business representatives are available to assist you with stopping your electric service with
I am moving my business to a new location. Can I move my service to my new address?
Our dedicated sales representatives can assist you with moving service to your new address and avoiding any disruption in service. Business representatives are available from 7 a.m. - 7 p.m., Monday - Friday at
How would I know the status of my service request?
If your service has not been established by your requested date, please contact one of our dedicated representatives at 888-399-5501, Monday - Friday, 7 a.m. - 7 p.m.
I need an ESI ID.
Our dedicated sales representatives will assist you with obtaining an ESI ID from your local Transmission and Distribution Service Provider (TDSP). Business agents are available from 7 a.m. - 7 p.m., Monday - Friday at
I received a letter saying the TDSP was unable to read my meter (Denial of Access Letter).
For your protection, your local Transmission and Distribution Service Provider (TDSP) is required by the Public Utility Commission of Texas (PUCT) to obtain an actual meter read.
Please contact one of our dedicated business representatives at 888-399-5501 from 7 a.m. - 7 p.m., Monday - Friday, to assist you with issues and options for gaining access to your meter.
I did not receive a bill. What do I do?
New
If you have recently switched to TXU Energy from another Retail Electric Provider (REP), the switching process can take 15-45 days. You will receive a bill from
If you have established service at a new location, your service will be billed within 30 days after the date your new service began.
No Bill/Existing Customer
If you're an existing
How can I make a payment?
Mailing a Payment
P.O. Box 100001
Dallas, TX 75310-0001
Express Pay
For your convenience, some business customers can pay with a debit card or checking account information by contacting us at 888-399-5501 or by visiting our website at txu.com.
Payments made by 5 p.m. Monday through Friday (except holidays) will be posted to your
Finding a Payment Location
To find a payment location that is convenient to you, please use our Find Payment Locations website. Just enter your zip code and our system will provide you with a list of locations where you may make your payment in person with cash, check or money order.
What is the Transmission and Distribution Service Provider (TDSP) Meter Surcharge?
The TDSP Meter Surcharge is a monthly fee based on your business kW demand. This fee is assessed by your local TDSP (Oncor or CenterPoint), in order to provide electric customers with technologically-advanced electric meters. It is a Public Utility Commission of Texas (PUCT) approved fee that is passed on to you through your retail electric provider (REP). You may also hear this fee referred to as part of the Advanced Meter System Program or the "smart meter" fee. "Smart meters" are being installed in the Oncor and CenterPoint service territories beginning in 2009. More information on TDSP Meter Surcharges.
Customer Care Representative
Our dedicated business representatives are available to assist eligible business customers with a payment from 7 a.m.- 7 p.m. Monday - Friday. A $3.95 convenience fee will apply for payments using a representative. However, there is no fee for payments made via our website (txu.com) or our automated system. Business representatives are available at
How do I report my outage?
Please contact Customer Service at 888-399-5501, seven days a week, 24 -hour- a-day for assistance in reporting your outage.
If a power line is down, please provide the city and the approximate street address when you call, and do not go near the downed power line.
