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Customer Support Team

Building Relationships through Customer Service

With TXU Energy, you have a dependable energy provider committed to a long-term consultative relationship. We make it easy and efficient to do business with TXU Energy. Your dedicated account team is staffed with energy professionals knowledgeable about your business, energy profile and risk considerations. Your account management team is comprised of your Sales Executive, Account Manager and Account Service Manager.

Sales Executive

Real Expertise, Real Solutions.

Your TXU Energy Sales Executive will work with you to understand your energy use and unique electricity needs as well as provide you with the latest energy trends and innovative products and services that can help you better manage your electricity needs. Your Sales Executive is your energy strategy expert.

You can depend on your Sales Executive to:

  • Serve as your key liaison and customer advocate
  • Understand your energy needs
  • Conduct a thorough needs assessment
  • Deliver solutions that are right for your business
  • Tap into industry expertise
  • Share tips on energy efficiency
  • Ensure accurate contracting and pricing
  • Keep you informed of energy news and industry trends

Account Manager

Real Knowledge, Real Results.

Your Account Manager is as familiar as your Sales Executive with your business. Your Account Manager will provide you with the information you need to successfully manage and plan your energy account. Additionally, your Account Manager is readily available to provide assistance with complex service issues. Your Account Manager is your energy management expert.

You can depend on your Account Manager to:

  • Act as a back-up to the Sales Executive
  • Provide data analysis and historical reporting
  • Respond to price comparisons and RFPs

Account Service Manager

Real Answers, Real Fast.

Your Account Service Manager will resolve your issues in the shortest time possible, delivering best-in-class customer service. Your Account Service Manager is accountable for resolving your billing and service issues and will follow up if necessary- no need for you to make another call.

You can depend on your Account Service Manager to:

  • Investigate general service issues
  • Resolve billing inquiries
  • Process deal change requests