TXU Energy Customer Bill of RightsSM
Another reason millions of Texans can trust TXU Energy as their electric provider. We put our promises in writing with our one-of-a-kind Customer Bill of Rights.
As a TXU Energy residential customer you have a right to:
- A fair price from a company you can depend on
- Responsive, knowledgeable customer care agents available 24 hours a day, 7 days a week
- Clear, straightforward terms of service with billing you can understand and trust
- Guaranteed Satisfaction: Review your first bill, then decide to stay or switch back for free
- A choice of free, convenient billing and payment options
- A choice of service plans to meet your individual needs
- Products and services that help you conserve electricity, save money and protect the environment
- A caring commitment to your community that is reflected in our support and involvement
- Customer appreciation with rewards for your loyalty
